Supply and demand tracking Platform for US E-commerce company

Project Overview:

• Designed a comprehensive B2B e-commerce platform for a leading footwear and apparel brand in US.

• Worked closely with the client and onsite team to create a seamless user experience for wholesale buyers and retailers.

Key Responsibilities:

• Led the UX design of product catalogs, order management flows, and user dashboards.

• Conducted research study to ensure the platform met the specific needs of business customers.

• Created dashboards to visually represent demand trends, stock levels, and reorder needs.

Impact:

• Ability to quickly update multiple SKUs (Stock Keeping Units) based on forecasted trends.

• Streamlined supply and demand workflows, increasing efficiency and reducing decision-making time for business users.

Complaint Listing Portal for Telecom Company

Project Overview:

• Developed a streamlined complaint listing and resolution portal for a major telecom company in EU.

• This tool enables businesses to manage complaints across their offerings—ranging from broadband to voice services—in a seamless and user-friendly manner

Key Responsibilities:

• Designed user-friendly dashboards for service representatives, providing clear visibility into complaints and resolution progress.

• Created UX flows that allowed faster tracking, prioritisation, and resolution of customer complaints.

• Worked closely with backend teams to ensure accurate real-time data representation.

Expected outcome

• Reduced complaint resolution through enhanced dashboard insights and users could now easily trace the lifecycle of an issue, gaining a deeper understanding of recurring problems.

All the projects were under NDA.Hence I can't mention all details

But click on detailed case study to view more information and works